Industries
E-commerce & Retail
Always-on customer support and store operations that scale with your busiest seasons.
The challenges
- Customers expect answers on chat and email within minutes
- Huge swings in volume around sales and holidays
- Catalog, order and returns work that never stops
How Hirenode helps
- 24/7 chat, email and social support
- Order processing, returns and refunds
- Product listings and catalog updates on Shopify, Amazon and other marketplaces
- Inventory, supplier and reconciliation admin
Services
Services e-commerce teams use most.
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Customer Support
Friendly, well-trained agents who answer your customers the way you would, on chat, email and phone, around the clock if you need it.
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Back Office Support
Trained people who take the admin off your plate and keep the paperwork moving, accurately and on time.
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Finance & Accounting
Bookkeepers and accountants who keep your books clean and your close on time, working in your systems and to your calendar.
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AI Automation
Automation specialists who connect your tools, build AI assistants and take repetitive work off your team, with people checking the results.
Industry FAQ
E-commerce & Retail questions.
Can you staff up for Black Friday and the holidays?
Yes. Tell us your peak dates in advance and we'll train extra agents ahead of time, then scale back when volume returns to normal.
Which e-commerce platforms do your people know?
Shopify, Amazon Seller Central, WooCommerce, BigCommerce and the help desks that plug into them, such as Gorgias and Zendesk.
Can you help with marketplace listings, not just support?
Yes. Back-office specialists can create and optimise listings, update pricing and inventory, and keep your catalog consistent across channels.
Tell us who you need. We'll send a proposal within one business day.
No cost, no commitment. A real person replies.